Thank you for shopping with Lil Jaybird! We appreciate your business, PLEASE READ ALL POLICES THROUGHLY. We're bummed your purchase didn't work out for you! Here's the deets:  

RETURNS:

All orders placed under promotion or with the use of discount codes are 

FINAL SALE. THERE ARE NO EXCEPTIONS.

Accessories, white articles of clothing, and bodysuits are 

FINAL SALE. THERE ARE NO EXCEPTIONS.

Clothing and accessories purchased at pop up shops, fashion markets, and other public events are

FINAL SALE. THERE ARE NO EXCEPTIONS.

We do not honor refunds. You may exchange an eligible order for STORE CREDIT ONLY.

To be eligible for store credit: All returned items MUST still have the original tags attached. Returned merchandise must be unworn and unwashed and in original condition. Items that appear worn, have stains, deodorant, pet hair, or smell of cigarette smoke and other odors will not be accepted. If an item has been worn once, it will not qualify for a return. Items that do not meet these requirements will not receive store credit.

All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping and handling fees are excluded from merchandise credit should the customer choose to return an item.  RETURN SHIPPING is the responsibility of the customer. 

 

Return INSTRUCTIONS

Must email info@liljaybird.com for return approval.

Please include your order number in the initial email.

When making a return, please include in your return package the original invoice and any notes (written or via email) as to why it is being returned.

Merchandise must be returned within 10 days of receipt.

Return Address:

Lil Jaybird
ATTN: Returns
1250 Taylor Ave N

Grand Rapids, MI 49505 

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to email us and pay a $6 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated.

 

Store Credit:

Store Credit can only be used online at our website www.liljaybird.com.

Store Credit is Non-Transferrable.

Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

Maintain track of your return parcel. Maintaining track of status is the responsibility of the customer.

Store Credit does not expire.

Store Credit is accessible via your customer account within 7-10 business days after we receive the returned item. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

If an order is placed prior to receiving store credit, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email info@liljaybird.com before placing your order.

For more information regarding store credit

please contact: info@liljaybird.com

  

Defects or Problems with Your Order?:

In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include your order number and a photo of the damage/defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted. 

 
LIL JAYBIRD WAREHOUSE: 

 The online warehouse is not open during weekends, we only fulfill and answer emails during business hours.     

Monday-Friday 10:00am-5:00pm

Expect a response to your email between 24-72 hrs (not including weekends)

We do not answer order related questions through DM's, or social media. If you have any issues with your order. Please email us at info@liljaybird.com

We have the right to refuse service to anyone.


Exchanges:

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item.


Other General Information:

We will only accept one coupon code per order.

Orders CANNOT be changed, modified, or canceled after checkout.

If you place an order and do not use a promo code, we cannot apply that promo code after the order has been placed.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, email us at info@liljaybird.com for assistance! Thank you!